FAQ & CONTACT
FREQUENTLY ASKED QUESTIONS
I'd be happy to answer any question you have. Send me an email to firstname.lastname@example.org - Deborah, inventor.
How do I know if Plant Traps are for me?
1. Your floor ledge extends 4 or more inches beyond a bottom horizontal rail.
2. Your vertical balusters have at least 2" between them.
The Plant Trap is not for you if your railing has a solid face (glass), your rails go all the way to the floor or your floor's ledge does not extend past the railing.
What is the return policy?
I aim for 100% satisfaction. Before buying please double check you have:
1. A horizontal bottom rail.
2. At least 4 inches of floor ledge beyond the bottom horizontal rail.
3. Vertical balusters with at least 2" in between them.
Return shipping is the customer's responsibility. You will have 30 days from purchase to email email@example.com for return authorization. Do not send product back without return authorization.
How much weight can Plant Traps hold?
Up to 35 lbs per Trap.
How tall can my container be?
Up to 12” in order to fit on the shelf and under the top tab.
How fat can my container be?
The depth of the shelf will be 12” minus the thickness of your railing. Do not exceed the depth of the shelf.
How many Traps do I need to support window like long boxes?
Usually two. One for every 35 lbs of weight.
What is hole in the bottom for?
The slot is primarily for drainage but can also be lined up and secured to your planter's drain hole with a screw & nut (not included).
Can I paint my Plant Trap?
Yes, use paint that’s approved for metal and follow instructions.
What is the Plant Trap made from?
A rust-resistant steel product called Galvanneal.
Can I put anything else on my Plant Trap?
We must insist - nothing else should be supported by a Plant Trap but plants and their containers.
What do I do if the Plant Trap is tipping?
Re-sandwich the planter and Trap tightly around the railing and restake or try a smaller container.