FAQ & CONTACT
FREQUENTLY ASKED QUESTIONS
I'd be happy to answer any question you have. Send me an email to email@example.com - Deborah, inventor.
How do I know if Plant Traps are for me?
1. The floor ledge extends 4 or more inches beyond the bottom horizontal rail.
2. The bottom of your railing has a horizontal rail with an opening under it.
3. The top lip is 2" wide and will fit between your balusters.
The Plant Trap is not for you if your railing has a solid face (glass), your rails go all the way to the floor or your floor's ledge does not extend past the railing.
What is the return policy?
I aim for 100% satisfaction. Before buying please double check you have:
1. A horizontal bottom rail.
2. At least 4 inches of floor ledge beyond the bottom horizontal rail.
3. Vertical balusters with at least 2" in between them.
Return shipping is the customer's responsibility. You will have 30 days from purchase to email firstname.lastname@example.org for return authorization. Do not send product back without return authorization.
How much weight can Plant Traps hold?
Up to 35 lbs per Trap.
How tall can my container be?
Up to 12” in order to fit on the shelf and under the top tab.
How fat can my container be?
The depth of the shelf will be 12” minus the thickness of your railing. Do not exceed the depth of the shelf.
How many Traps do I need to support window like long boxes?
Usually two. One for every 35 lbs of weight.
What is hole in the bottom for?
The slot is primarily for drainage but can also be lined up and secured to your planters drain hole with a bolt, washer and screw.
Can I paint my Plant Trap?
Yes, use paint that’s approved for metal and follow instructions.
What is the Plant Trap made from?
A rust-resistant steel product called Galvanneal.
Can I put anything else on my Plant Trap?
We must insist - nothing else should be supported by a Plant Trap but plants and their containers.
What do I do if the Plant Trap is tipping?
Push down the base to rest flat. Hold the Plant Trap and the planter against the railing and squeeze them all together as you re-stake your plant. You can also try a straight walled planter as opposed to an angled one in order to apply more of the container's weight onto the ledge and if that doesn't help try a smaller container.